Meet Camelot Expert: Paul Harknett With more than 30 years of experience leading complex transformation programmes across financial services, Paul Harknett brings a rare combination of strategic leadership, regulatory expertise, and hands-on delivery excellence to The Camelot Network. As Paul explains, Camelot provides a unique opportunity to collaborate with fellow experts across sectors: "Camelot provides a unique 'collision space' for seasoned experts to share genuine war stories. It allows me to test my thinking against peers and stay at the absolute cutting edge of how different sectors are tackling the same systemic challenges." We sat down with Paul to learn more about his company, Time for Plan B, as well as his experience, approach and ambitions. What is your role now since leaving corporate life? I am an "Operational Architect" and Strategic Transformation Leader. I help C-suite boards at Tier-1 financial institutions and high-growth FinTechs bridge the gap between strategic vision and executable delivery, turning complex regulatory and technology mandates into measurable business value. Area of expertise Change, Portfolio & Programme Delivery that drives business value & measurable objectives connecting the organisation across business & technology to achieve success. Highest/proudest most recognisable previous role COO/CTO Software Company & Consultancy experience in both the US & EMEA that established EMEA delivery & product operating capabilities that delivered a 300% increase in revenues for end-to-end STP, Trade Settlement & Payment solutions. Grew US business from Sales, through delivery & support driving US revenue & profit by approximately 400%. Other highlights would include: Delivered c.£200m in quarterly Risk Weighted Asset savings for Barclays via a global reference data restructure spanning the investment bank, wholesale bank and wealth business. Drove cost efficiency of c.£61m via a 16-week rapid turnaround of the Lloyd's of London market charges programme, delivering a Workday-based solution. Remediated a c.£225m regulatory portfolio at NatWest addressing S166 COREP findings and the PRA's "Dear CEO" requirements. Delivered c.£20m in annual processing savings at NatWest through a cloud-based Making Tax Digital solution, alongside a c.30% reduction in third-party contract costs. Owned a multi-year c.£260m regulatory compliance programme across nine Risk & Finance functions and 17 global legal entities at HSBC, avoiding regulatory fines. Protected c.£780m per annum of issuing and acquiring revenue at Barclaycard, delivering work-streams of the £15m+ Mercury programme against MasterCard and Visa mandates. Please can you provide some examples of recent projects/professional high points that you've worked on? Career Highlights include: Led major Risk, Finance, Data and Regulatory transformation programmes for organisations including Lloyd's of London, Barclays, NatWest, HSBC, Credit Suisse Group and JPMorgan. Deep regulatory expertise, operating directly with PRA and senior regulatory stakeholders. Led finance change at Lloyd's of London, including Workday implementation delivering £61m market savings in 16 weeks and supporting settlement flows representing 9% of UK GDP. Delivered large-scale portfolios up to £260m, managing 150+ direct and 200+ indirect global resources across business, data and technology. Achieved £200m quarterly RWA savings at Barclays through global market reference data transformation. Currently Leading the deliver of a SaaS Data & AI service driving Finance processing improvements. Delivered £20m annual savings at NatWest via cloud-based tax and regulatory processing SaaS solutions, including third-party contract renegotiation (c.30% cost reduction). Extensive payments, data and transaction processing expertise overseeing up to £340bn per day processing. Strong commercial and P&L ownership, with a proven track record of increasing revenue and profit. COO/CTO Software Company & Consultancy experience in both the US & EMEA that established EMEA delivery & product operating capabilities that delivered a 300% increase in revenues for end-to-end STP, Trade Settlement & Payment solutions. Grew US business from Sales, through delivery & support driving US revenue & profit by approximately 400%. Pragmatic, C-suite facing leader who builds trusted partnerships across business, data and technology and third parties to de-risk delivery and ensure measurable financial and regulatory outcomes. What is your unique selling point? What makes your business approach unique? I "own the how." While many can define a strategy, I specialise in joining the dots across fragmented legacy systems, massive data sets, and complex regulations to ensure the wheels don't fall off. I bring the rare combination of deep FS (Financial Service) regulatory expertise and large-scale P&L (Profit and Loss)/technology ownership. Do you have a favourite quote? "Complexity is the enemy of execution." In my experience, the most successful transformations aren't the most complex; they are the ones where everyone from the C-suite to the shop floor understands the 'why' and their role in reaching the goal. From Ted Lasso, but a Walt Whitman quote: "Be curious, not judgemental." Any professional goals for the upcoming year? My focus is two-fold: securing my next high-stakes executive mandate (COO/CTO/Transformation [Chief Operating Officer/Chief Technology Officer/Transformation]) where I can drive enterprise-wide change, and expanding my work with the APPG AI [All-Party Parliamentary Group on Artificial Intelligence] on ethical regulation. I'm also passionate about championing Process Intelligence tools (like Celonis) to help organisations move from "gut feel" to data-driven operational excellence. And… Last but not least, how does being an expert of Camelot help you/or add value to your business? Camelot provides a unique "collision space" for seasoned experts to share genuine war stories. It allows me to test my thinking against peers and stay at the absolute cutting edge of how different sectors are tackling the same systemic challenges, specifically around AI governance and data-led transformation. _____________________________________________________________________________ As organisations across insurance and financial services grapple with regulatory change, data challenges and the growing impact of AI, Paul's combination of strategic thinking and hands-on delivery experience makes him a valuable addition to the Camelot Network. With a track record of turning complex transformation programmes into measurable business outcomes, Paul brings practical insight, hard-earned lessons and a clear focus on execution. His expertise will help enrich discussions across the network as members collaborate to solve some of the industry's most pressing challenges. Connect with Paul on LinkedIn: www.linkedin.com\in\paulharknett

What is your role now since leaving corporate life? Independent Business Architect at Mukul Limited. I help financial services, insurance and public sector organisations turn strategy into deliverable target operating models, capability maps and governance frameworks that survive contact with delivery. How long have you been an expert of Camelot? May 2026 Area of expertise Business Architecture / Operating Model Design Highest/proudest most recognisable previous role Business Design for Brexit Day 1 Operating Model at UK Home Office. How long have you been doing this subject/area 20+ years What is your company name? Company: Mukul Limited. Do you have a website? https://www.organisedfriction.co.uk/ What is your LinkedIn profile URL? https://www.linkedin.com/in/deepakmohan/ Please can you provide some examples of recent projects/professional high points that you’ve worked on? Led business design for a large multi-operating entity transformation programme for a global commercial insurance company. Pioneered ‘Organisation Debt’ as a diagnostic tool for identifying cross-domain redundancy in a multi-line insurance business. Promote simplification of business services using service patterns in a public sector business. What is your unique selling point? What makes your business approach unique? I treat operating models as pattern languages, not org charts: reusable, named service patterns that connect strategy to delivery. Twenty years across financial services, insurance and the public sector means I can move from boardroom principle to working service design without losing either end. Do you have a Favourite quote? “Good design is obvious. Great design is transparent.” Joe Sparano. Any professional goals for the upcoming year? Publishing The Decision Architect, my book on organisational design patterns and operating model frameworks, currently in copy-editing with a trade publisher showing active interest. Growing Organised Friction, my thought leadership platform, as a home for practical business architecture writing. And continuing to take on operating model and service pattern work with organisations wrestling with genuine transformation complexity, not just documentation exercises. And… Last but not least, how does being an expert of Camelot help you/or add value to your business?Being independent means the usual peer network of a corporate role disappears, so Camelot fills that gap. It gives me a community of experts who've made the same leap, which matters when you're used to bouncing ideas off colleagues down the corridor. The Road Tests and SIGs are a genuine way to stay sharp outside my own client work, and the referral network has opened doors I wouldn't have found solo. For a one-person practice like Mukul Limited, that combination of shared experience and trusted introductions is hard to replicate any other way.

Tell us a bit about the history of your company, number of employees, when the company was founded etc:- We spent close to four years building FraudOps quietly before bringing it to market, with the support of Zurich who were our early adopter customer, and the company was formally founded in 2025. The team is around twelve — a core engineering group building the product, supported by a panel of experienced counter-fraud and insurance advisors who shape where it goes. We are UK-based, a fully remote team, built on Microsoft Azure and backed by Toolagen Venture Studios. What are the main services you offer your customers? FraudOps is an AI-powered investigations workbench for insurance fraud teams. Today most fraud investigators still work out of Excel, Outlook and a case system bent to fit the job, stitching each case together by hand across LexisNexis, Experian, DVLA, Companies House, IFB and IFR. FraudOps brings every referral, case, document, task and outcome onto a single screen, so teams spend less time hunting for information and more time closing cases. It sits downstream of the detection tools insurers already run and turns that detection pipeline into worked cases and real savings. FraudOps doesn't detect fraud; it makes the detection and data you've already invested in useful. AI agents take on the repetitive work — reading documents, pulling out the key facts, running intelligence searches across connected data sources — while the investigator stays in control of every decision, with a full audit trail behind it. Alongside the main workbench, our Rapid Screen product applies a consistent set of identity, voice-risk, industry-database and claims-history checks to every claim at first notification, so risk is surfaced to the handler before a case is even opened. Describe your perfect target customer or business problem:- Our ideal customer is a UK insurer, TPA or specialist investigation firm that already has a named fraud investigation team and detection tooling in place, but is running the actual investigations out of spreadsheets and email. Detection has largely been solved across the industry; what happens after the alert hasn't. These teams have referrals queuing up, cycle times stretching, and no single place to manage cases, intelligence and outcomes — so legitimate claims sit in investigation too long, and some fraud settles simply because the investigator ran out of time. That's the problem we're built for. The strongest fit has at least three investigators, an existing SIU or investigation function, and a budget owner in Claims or Fraud. Provide some examples of recent projects/professional high points that you’ve worked on? FraudOps is live with a number of customers including Zurich Insurance and MPL Claims. Since launch in 2025 we have managed more than 50k settled investigations and £150m+ of suspect claims One Tier 1 insurer has seen a 95% reduction in outstanding referrals, and investigation completion is running 25%+ faster you For a 4 person TPA team, FraudOps delivered c. £26k pa savings through process-efficiency (before any fraud-outcome savings are counted) We were named Technology Partner of the Year at the 2025 POST Claims & Fraud Awards We are 2026 finalists at the British Insurance Awards, POST Claims & Fraud Awards, British Insurance Technology Awards and I Love Claims Pitch Competition. Brief details about upcoming projects? We're in active proof-of-concept and pilot conversations with several UK insurers, and we've started engaging with insurers in the US on the back of inbound interest. On the product side, the near-term focus is deeper AI inside the existing workbench — including using AI to replace the traditional, dev-heavy integration work that usually holds fraud projects up. For example, loading case data from a screen capture of a legacy claims system, rather than waiting on a long API build. A visual link-analysis capability for mapping connected parties and organised activity is also in development for later this year. How do you hear about Camelot and the services we provide? Camelot was referred to me via my Business Mentor, Mark Huxley who is also a Camelot Member. Why did you choose to partner with Camelot? I wanted to understand the insurance industry more deeply — the real challenges beyond the claims-fraud area I knew well — and to connect with claims and fraud experts I wouldn't otherwise meet. FraudOps is creating a new category, so honest feedback from experienced people on whether the proposition lands is worth a great deal to us. What have been the highlights / benefits of being a member of Camelot? Two of the counter-fraud experts we met through Camelot now advise us, and they're actively shaping the direction of the product. Beyond that, we've learned a lot about how the industry really works and made some useful connections along the way. Over the coming months we're hoping to partner with independent consultants on go-to-market, to help get FraudOps into the hands of the right customers. Tell us one interesting fact about your company? We're a fully remote team and completely bootstrapped — stable, revenue-positive and growing without having taken any VC funding. Anything else you want to add? If you run or advise a fraud investigation team and want to see how FraudOps turns a full referral queue into worked cases, we're happy to give a short walkthrough — just drop us a line. We are keen to work in partnership with the Camelot Experts to better evolve FraudOps. ROI Calculator - https://fraudops.ai/features/automation-efficiency/#roi-calculator Website – https://fraudops.ai/ FraudOps News - https://fraudops.ai/articles/news/ Get in touch - sales@fraudops.ai

Camelot Corporate Partners open the door to our complete range of support and services through an annual, fully encompassing package. Corporate Partners Every business has obstacles to overcome. It's how you overcome them which dictates how successful you are. By harnessing the power of our diverse network across the insurance industry, Camelot can help you access the specialist knowledge, expertise or products and services that you need.. Filter By Partner Types Asset Management Claims/Benefits Management Financial Management Marketing and Sales Product/Service Development Supporting Services Underwriting Management ... Read More ... Read More ... Read More ... Read More ... Read More ... Read More ... Read More ROQ ... Read More ... Read More ... Read More ... Read More ... Read More ... Read More ... Read More ... Read More eGain AI led knowledge powered omnichannel platform enabling intelligent engagement with customers in every channel. Enabling effortles... Read More Lockton Re LLP ... Read More ... Read More ... Read More DynaRisk DynaRisk is an intelligence-led cyber risk software and services provider supporting 30+ insurers, brokers and MGAs globally. Buil... Read More ... Read More Acini ... Read More ... Read More ... Read More ... Read More 1 2 3 4 5 1 ... 1 2 3 4 5 ... 5

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As a corporate partner, you open the door to our complete range of support and services through an annual, fully encompassing package. Our Partners As a corporate partner, you open the door to our complete range of support and services through an annual, fully encompassing package. Click the button below to read answers to your questions about our Corporate Partners Filters Select Search Reset Technology, Information & Internet AI Risk is a specialist advisory firm helping insurers build competitive advantage with advanced agentic AI. While most organisations are stuck at Level 1 maturity — running pilots with chatbots and copilots — AI Risk's expertise lies in designing and deploying Synthetic Workforces that work alongside humans across underwriting, claims, and customer service operations. Learn More Software & Technology Appian is a software company that orchestrates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organisations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. Learn More IT Services & IT Consulting Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver innovative, AI-driven solutions that solve complex business challenges and unlock the full potential of people and technology. Our mission is to empower organizations with Microsoft technology, helping them optimise operations, drive growth, and foster innovation to create exceptional customer experiences. 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Expleo benefits from more than 50 years of experience developing complex products, optimising manufacturing processes, and ensuring the quality of information systems. Learn More Insurance FraudOps is an investigation automation workbench designed for insurers and claims teams. We help organisations manage fraud and claims investigations faster, smarter, and with complete transparency. By replacing spreadsheets, emails, and siloed systems with one centralised workbench, FraudOps empowers investigators to collaborate efficiently, prioritise cases intelligently, and stay fully compliant with regulatory standards. Our mission is simple — to transform investigation management and help insurers deliver fair, consistent, and data-driven outcomes for every claim. Learn More IT Services & IT Consulting Governance AI 360 is a multi-cloud AI portfolio governance platform delivered as Internal Platform ensuring Data Sovereignty and Data Control. Regulatory frameworks wired into the foundation. The governance framework application designed to map all of your User defined operations and processes mapped against your policies and regulations. This allows you to capture all digital events in real time by individual. Learn More IT Services & IT Consulting HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. Learn More Insurance I Love Claims (ILC) was established in 2010 and is the leading forum for claims professionals in the UK motor, home & property, and MGA sectors. Their aim is to be the ‘go to’ place for expert insights, market intelligence and news, helping individuals and companies operating within the insurance claims industry to be ‘better tomorrow’ . 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Learn More Insurance The Digital Insurer has the worlds largest knowledge base on digital insurance and a community of more than 40,000 people interested in working together to accelerate the digital transformation of insurance. Learn More IT Services & IT Consulting AI powered phone systems and contact centres for faster, better, more reliable client experiences. UCT helps insurers and brokers improve customer and employee experiences by aligning communications, contact centre and AI technologies with business objectives. Learn More Business Consulting and Services For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing their leadership position in office and production print technology, they’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. Learn More Corporate Partners FAQs Who is a Corporate Partnership for? What benefit do you get from a Corporate Partnership? Why do we do a Corporate Partnership? How does a Corporate Partnership impact you as an Expert? How do you get involved with a Corporate Partner? How can you help?