In the Insurance industry, maximising the lifespan of IT assets through refurbishment and reuse isn't just about sustainability - it's smart business. IT Asset Disposition (ITAD) has evolved to embrace circularity principles, emphasising the refurbishment and reuse of obsolete equipment. Enterprises in the insurance sector understand the drawbacks of maintaining diverse hardware and software configurations. It's costly, time-consuming, and introduces compatibility risks. Instead, they opt for standardised devices, managed through image libraries for swift deployment and consistent software environments. The practice extends beyond large corporations; it's applicable to businesses of all sizes within the insurance sector. By refurbishing and reusing equipment internally, companies can optimise resources and minimise electronic waste. Slow PCs and laptops aren't discarded but revitalised through cleaning, reformatting, and hardware upgrades, extending their usefulness by years. Furthermore, purchasing refurbished equipment is a sound strategy for insurers. It's cost-effective and environmentally friendly, reducing electronic waste while providing access to older models that may still meet operational needs. Reputable refurbishers ensure rigorous testing and offer warranties comparable to new equipment, making it a reliable investment. Even aging equipment that's no longer suitable for office use can find new life as departmental servers or be donated to charities after thorough data sanitisation. Some insurers may even offer older devices to employees for personal use, promoting sustainability while providing value to staff. Circularity in ITAD aligns with the ethos of sustainable organisations. By maximising the value of existing resources, insurers can not only reduce environmental impact but also realise significant cost savings. Leading ITAD providers in the UK insurance industry emphasise circular asset lifecycle management, ensuring that IT investments contribute to both business success and environmental stewardship. When you partner with Iron Mountain, we work with you to develop a program that cares for your assets from deployment and active use to retirement and disposition, supported by our industry-leading data security and sustainability measures—every step of the way. To discover more about how Iron Mountain protects your data, the environment and your bottom line please visit our website or contact Mark Summers

Website:- https://www.ironmountain.com/uk Linkedin Profile:- https://www.linkedin.com/company/iron-mountain Tell us a bit about the history of your company, number of employees, when the company was founded etc: Iron Mountain Incorporated (NYSE: IRM) is a global leader in information management services. Founded in 1951 and trusted by more than 240,000 customers worldwide, Iron Mountain serves to protect and elevate the power of our customers’ work. Through a range of services including digital transformation, data centers, secure records storage, information management, asset lifecycle management, secure destruction, and art storage and logistics. Iron Mountain helps businesses bring light to their dark data, enabling customers to unlock value and intelligence from their stored digital and physical assets at speed and with security, whilst also helping them meet their environmental goals. What are the main services you offer your customers? We offer a suite of lifecycle management solutions to meet today’s complex business challenges. Digital transformation: It’s rare to find an organisation today with 100% paper usage in the workplace, but many leaders are taking important steps to digitise their files and processes. Iron Mountain digital transformation solutions: > Document scanning and digital storage > Legacy records cleanup > Entertainment and media archives > Intelligent document processing and workflow automation Workplace evolution: In response to a variety of business disruptors, organisations continue to modify how they conduct work, rethinking the use of their physical locations as they adopt hybrid working models. Moving or renovating your workspace? Iron Mountain assesses your current space, manages the clean-out process, and offers practical advice on how to best manage your information and assets moving forward. Cleaning up your legacy records? Commingled files, disorganised records, and boxes with incomplete information aren’t just a nuisance. They’re a liability that can inflate storage costs and increase litigation risks. Iron Mountain has simple solutions that allow you to make sense of what’s stored in your record boxes and make quick and defensible disposition decisions. Navigating a challenging supply chain environment? Forward-thinking leaders are focused on building a more agile logistics function to quickly respond to changing market conditions, while limiting the impact on the business and end customers. Iron Mountain workplace evolution solutions: Workplace transformation assessment Records and storage management Warehousing and logistics IT asset lifecycle management Data IT & Security Protecting your organisation’s reputation has become more important than ever, and this means being aware of both internal and external risk factors such as loss or misuse of records and data, cyber attacks, and mismanagement of IT assets. Looking to lower your risk? At Iron Mountain, we provide sustainable solutions designed to mitigate your risk by enabling continuity of service, securely destroying all media and IT assets, and providing expert advice related to compliant lifecycle management for data, records, and physical assets. Iron Mountain data and IT security solutions: > Colocation data centers > Cloud data management > Secure shredding > IT asset lifecycle management Describe your perfect target customer or business problem: Our ideal customer includes departments such as the C-suite (COO, CFO, CIO, CDO, CEO), information workflow owners (insurance agents/brokers, claims management, fraud prevention, office managers/administrative staff, facilities, accounts payable/finance), and records and information management (RIM) professionals (data owners, innovation/customer experience, information governance, security, and compliance). These customers typically belong to SMEs and enterprise-size companies. They are focused on: Prioritising digitalisation, sustainability, and resilience Adopting a 'cloud first' or 'technology as a service' IT strategy Prioritising digital transformation and workflow automation. Restructuring their workforce to promote remote/hybrid work environments. Implementing initiatives around governance, privacy, and/or compliance. Addressing the need for audit tracking across content due to new compliance regulations. Developing growth strategies, including mergers and acquisitions. Downsizing or actively closing office spaces. Meeting ESG (Environmental, Social and Governance) targets and focusing on sustainability. Managing budget cuts while requiring greater operational efficiencies. Provide some examples of recent projects/professional high points that you’ve worked on? Challenge: The insurance provider faced issues managing both physical and digital claims processing files, risking mistakes and inefficiencies. Needs: Integrate physical and digital documents, expedite claim processing, and improve clarity on inventory and transit statuses. Solution: Implemented Digital Mailroom with Iron Mountain InSight® to handle 50,000 physical files, store 3 terabytes of data, and streamline document processing. Outcome: Achieved faster claim processing, improved customer service, eliminated a costly third-party consulting firm, and plans to implement AI and machine learning capabilities. Processing time reduced from weeks/months to days. Why did you choose to partner with Camelot? Iron Mountain have partnered with Camelot Network to enhance brand awareness and build valuable relationships within the UK insurance market. This partnership supports Iron Mountain’s strategic expansion,

What is your role now since leaving corporate life? I am MD of 5189 Limited. I do two things: I chair at insurance/insurtech conferences around the world interviewing senior and C-suite insurance executives to understand what they are doing in the leading edge challenges of the day. I work with vendors to improve their ability to communicate with insurers and articulate their propositions in order to secure insurer engagement, build pipeline and win more business. After 35 years of seeing how badly it can be done, then talked through this with insurance executives in detail, I now have a methodology for helping insurtech sales and marketing to do it better. How long have you been an expert of Camelot? 3 years. Have you been a panel expert on any Road Tests? Yes, several. Listening to the pitch and providing some high level corrections which guide the sales and marketing functions within insurtechs to better engage with the insurance executives they have spent so much money, time and resources securing a meeting with. Area of expertise:- Insurer Strategy, especially through tech enablement Insutech sales, marketing and go to market planning Hosting events (breakfasts, lunches, dinners, webinars, podcasts and conference sessions) Highest/proudest most recognisable previous role Head of Insurance Strategy and Go to Market for insurance across EMEA (Europe, Middle East, and Africa) at Pegasystems. Winner of Insurance Times IT initiative of the Year which created a multi-million pound market. How long have you been doing this subject/area? 35 years in insurance IT and consulting What is your company name? 5189 Limited. Nobody guesses the reason why but everyone is welcome to ask! What is your LinkedIn profile URL? https://www.linkedin.com/in/tony-tarquini-2b92a/ Please can you provide some examples of recent projects/professional high point that you’ve worked on? Chaired the Underwriting Network conference in London recently. This was an invitation only conference for +250 Underwriters where, across four panel sessions, I interviewed 12 Chief Underwriting Officers on the most critical subjects facing their profession today. What is your unique selling point? What makes your business approach unique? My unique selling point is my +35 years experience in the industry and my previous career in international sport. I work as a thought leader, advisor, mentor, conference speaker and chairman. Co-author of The InsurTECH Book (an Amazon best-seller), I apply lessons learned in success and failure from an early life as an international athlete competing against the world’s elite, to forge a successful, high profile career in insurance IT and consulting. I have won industry awards for IT innovation and created an extensive network of contacts and a strong reputation amongst the major players in the business Academically, I am a graduate in Economics and Accountancy from the University of Dundee and the advanced leadership programs of both INSEAD and Henley Business School. Do you have a Favourite quote? “Nothing succeeds like Success” This illustrates that when you work hard to get your quick wins, the detractors fall away, the supporters crowd around you and you have a platform to scale up what you do. I learned this lesson in my sporting days and have never forgotten it. Any professional goals for the upcoming year? To help improve insurers ability to fulfill the potential benefits of insurtech relationships. Specifically: Help them create better insurtech ecosystems More effectively and efficiently capture business challenges Publish those challenges via appropriate channels Find the best insurtech solution/partner/investment Also, I would like to improve the reputation of the insurance industry and make it a go-to industry for the best people to want to work in. And… Last but not least, how does being an expert of Camelot help you/or add value to your business? Exposure to a fantastic group of people who are inclusive, helpful and mutually supportive.

The landscape of the insurance industry is rapidly evolving, driven by the unprecedented explosion of unstructured data. To stay ahead, insurance companies must learn to harness this data to maximise profitability and efficiency. Our recent event, in partnership with Camelot: "Maximising Profitability and Efficiency: Harnessing the Proliferation of Unstructured Data in Insurance," brought together industry leaders, data experts, and technology innovators to explore the immense potential of unstructured data. In a series of engaging discussions, we delved into identifying opportunities arising from this data explosion, focusing on enhancing customer experience and boosting operational efficiencies. Together we discussed a wide range of relevant data oriented topics, the advantages and also the barriers to adoption. Here are my key takeaways and insights from this event, providing a roadmap for insurance companies to capitalise on the proliferation of unstructured data and secure a competitive edge in the market. 1. AI for Data Entry, Extraction, and Augmentation In recent years, artificial intelligence (AI) has revolutionised the insurance industry. Insurers are leveraging AI algorithms to streamline data entry, extract relevant information from documents, and enhance data quality. Whether it’s policy details, claims forms, or customer records, AI-powered tools are automating mundane tasks, reducing errors, and improving efficiency. 2. Liberating Time from Mundane Tasks By automating routine processes, insurers free up valuable time for their employees. Instead of spending hours on manual data entry, professionals can focus on higher-value tasks - such as analysing risk profiles, developing personalised insurance solutions, and building stronger client relationships. 3. The Data Element in Everything The future of insurance is undeniably data-centric. From underwriting decisions to claims management, data plays a pivotal role. Insurers analyse historical data, real-time market trends, and customer behaviour to make informed choices. As technology advances, we’ll see even more sophisticated data models driving insurance processes. 4. Human Touch in Emotional Moments While AI streamlines operations, it’s essential to recognise the human factor. Moments of emotion - such as filing a claim after an accident or loss - require empathy and understanding. Insurers are blending AI with human expertise, ensuring that clients receive personalised support during critical times. 5. Adoption and Cultural Shift Implementing data-driven solutions isn’t just about technology; it’s about changing mindsets. Insurers must win hearts and minds within their organisations. Setting Key Performance Indicators (KPIs) to measure data-driven improvements helps drive adoption and cultural change. 6. Standards Beyond Systems While technology matters, so do standards. Insurers need consistent guidelines for data handling, privacy, and security. Standardisation ensures interoperability, facilitates collaboration, and builds trust across the industry. 7. A Common Language Within large insurance companies, different business units often operate in silos. Establishing a common language - both in terms of data terminology and strategic goals - promotes cohesion and alignment. Internal standards bridge gaps and enhance overall efficiency. Conclusion In summary, the UK insurance landscape is evolving rapidly, fueled by data-driven innovations. As AI becomes more integral, insurers must balance automation with empathy, embrace cultural shifts, and adhere to robust standards. By doing so, they’ll navigate the dynamic future of insurance successfully. To learn more about how Iron Mountain is supporting digital transformation in the Insurance industry visit our webpage Kevin Shepherd Iron Mountain

What is your role now since leaving corporate life? I founded Propel Global Advisory LLC in New York focusing on moving companies and individuals in financial services forward with artificial intelligence technologies responsibly. How long have you been an expert of Camelot? I first joined in 2021 when Gary Nuttall introduced me to David; and became more actively engaged in 2023 when I found myself having to rethink my next professional move. Have you been a panel expert on any Road Tests? Yes. It was a while back so I don’t remember the details, but I recall the satisfaction of sharing finance executive perspectives that seemed helpful to the startup founder. Area of expertise:- Finance (except M&A and Tax) Strategy Execution BA/PM DEI Leadership Highest/proudest most recognisable previous role “Starter Consultant” of a well-regarded consultancy, being strategically placed with new clients to create further business opportunities because of my “exemplary” work. How long have you been doing this subject/area? Six years in total as a consultant completing 9 projects for 5 clients. Consulting allowed me to venture into banking, brought me closer to technology, and taught me how to engage with stakeholders quicker focusing on delivering tangible results. What is your company name? Propel Global Advisory LLC Do you have a website? www.Propel-Global.com What is your LinkedIn profile URL? Ichun Lai | LinkedIn Please can you provide some examples of recent projects/professional high point that you’ve worked on? I was brought in to turn around a stalled project at a top-tier firm that was six months in but going nowhere. It was in a field entirely new to me – information management surrounding real estate projects. The client was too important to fail. Applying the same discipline required to deliver tangible results, I learned the subject quickly from experts, created consensus among senior executives, and engaged key stakeholders in designing new roles and processes enabled by newer technology. The project piloted in Paris and London and rolled out in time for major construction projects in India. The client was very satisfied, and I learned a lot. What is your unique selling point? What makes your business approach unique? I have continuously taken on new challenges in new areas, connecting the dots and bridging across functions and cultures to deliver results, often influencing without authority. I make sure the key stakeholders at all levels are engaged and invested in the outcome so what the project delivers is sustainable. Do you have a Favourite quote? ‘The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.” William Arthur Ward. Being an optimist by nature, this quote helps me stay grounded. Any professional goals for the upcoming year? Yes. Continue to think through the business implications of AI/ML technology, its capabilities, current limitations, and future potential – it’s still evolving and advancing quickly. Expand my network to include enterprise and niche providers that do solid work. Help my clients cut through noise and hype and deploy AI to stay competitive and relevant through execution and partnership, responsibly. It would be nice to get paying clients along the way… And… Last but not least, how does being an expert of Camelot help you/or add value to your business? Camelot has given me the community and the support I need to take the plunge to go independent. I am truly humbled to be part of this network of accomplished professionals who genuinely want to make a difference for each other and the bigger world.

Men’s health is a big deal, and it's more than just hitting the gym or getting an annual check-up. It’s about taking care of your whole self – body and mind. Even though we’ve made strides in raising awareness and improving support, guys still face some tough challenges. Let’s dive into what these are and what we can do about them. What Are the Main Challenges? Heart Health: 1 in 7 men die from coronary heart disease. A lot of it comes down to diet, exercise (or lack thereof), smoking, and drinking too much. Mental Health: Men often struggle in silence with depression, anxiety, and even suicidal thoughts. Society's “tough guy” expectations make it hard for men to seek help. Suicide is the leading cause of death for men under the age of 50 in the UK, yet only a third of all NHS referrals for psychological therapies are for men. Prostate Problems: 1 in 8 men will get prostate cancer. If you’re over 50, or you’re black, or your dad or brother had it, you’re at even higher risk. It’s is not always life-threatening, but it’s important to catch it early. Diabetes: Men are more likely to get type 2 diabetes, especially with obesity and a sedentary lifestyle thrown into the mix. Substance Abuse: Men tend to drink and use drugs more than women, leading to all sorts of health issues from liver disease to mental health problems. A third of men in their 40s and 50s regularly drink more than the weekly recommended limit. What Can We Do About It? Healthy Living: It’s all about the basics – eat well, move more, don’t smoke, and keep the drinking in check. Simple changes make a huge difference. Get your friends, family, and colleagues involved. Hire a coach and take the first step towards improvement together. Mental Health Matters: It’s okay not to be okay. Opening up about mental health and finding support can be life-changing and even life-saving. Look for resources at work, in your community, or online. Get therapy if you need it, there’s no shame in this. Regular Check-Ups: Don’t skip those doctor visits. Screenings for things like prostate cancer, high cholesterol, and high blood pressure are crucial. Early detection is key, so get those appointments on the calendar. When was your last check up? Supportive Environments: Push for policies at work and in your community that support health – think flexible work hours, stress management resources, and easy access to healthcare. Taking time off for medical and mental health appointments should be encouraged and supported. Taking charge of your health isn’t just about adding years to your life – it’s about adding life to your years. Ask yourself - if you continue on your current lifestyle, where is your health going to be in 10 years? Is that a positive image? If you’ve been meaning to take action, now’s the time. Now’s the time to start giving your physical and mental health the attention it deserves. Now’s the time to move past the “It’ll be fine” and “I’ll start next month” mentality. Now’s the time for you to start putting your words into actions. Let’s start making healthier choices, opening up about our struggles, and supporting each other along the way. Where to start: - Calculate your heart age - Learn how and where to talk about mental health - Learn more about prostate cancer - Know your risk for Type 2 Diabetes - Check your drinking Written by Joshua from Sustainable Health – Men’s Health & Performance Coach Email: joshua@sustainable-health.co.uk Website: www.sustainable-health.co.uk Socials: LinkedIn , Instagram

The rapid pace of global technological advancement is reshaping industries worldwide, and the insurance sector is no exception. The frequency of these changes can lead to significant challenges, from cybersecurity threats to the need for constant upskilling. However, insurance brokers are able to prepare their businesses for these changes and mitigate the risks which arise. Risks Associated with Technological Changes Cybersecurity Threats – With the integration of advanced technologies, insurance brokers face increased cybersecurity risks within their own businesses. Data breaches and cyberattacks can compromise sensitive client information, leading to financial losses and reputational damage. Increased Claims – At the same time, there are increased claims arising from clients’ data breaches, ransomware attacks, and other cyber threats. These claims often involve substantial financial losses, legal fees, and reputational damage as well as business interruption or claims related to defects in technology products that cause harm or loss to users. Regulatory Compliance – Rapid technological advancements often outpace regulatory frameworks and legislation. Brokers must navigate complex regulations related to data protection, digital transactions, and emerging technologies, ensuring compliance while staying competitive. Evolving Client Expectations – Technology has transformed client expectations as they now demand faster, more efficient, and personalised services. Brokers must utilise technology to enhance customer experiences and meet these evolving demands. Skills Gaps – The accelerating pace of technological change necessitates continuous learning and adaptation within the insurance business. Brokers must invest in training and development to equip their workforce with the necessary skills to handle new technologies effectively as well as assess tech-based insurance claims. Mitigating the Risks Although technology advances faster than legislation and regulations can keep up, there are ways that insurance brokers can mitigate these risks, and to a certain degree future-proof their processes. The most important thing to do is to invest in robust cybersecurity infrastructure which can include implementing advanced encryption, multi-factor authentication, and regular security audits. Additionally, brokers should consider cyber insurance to protect themselves against potential cyber incidents. Other innovations to consider can include: Risk Assessment and Underwriting – By introducing and using advanced data analytics and machine learning can help to better assess and price risks associated with emerging technologies. This can be done through developing custom risk models that account for the unique risks of modern technologies and their applications in various industries. Policy Innovation – Design insurance policies that specifically address risks posed by advanced technologies, such as AI, IoT, and blockchain as well as offering flexible policy terms that can adapt to rapidly changing technological landscapes and emerging risks. Additionally offering incentives to clients to improve their cybersecurity could reduce the number of claims. Regulatory Technology (RegTech) – Adopting RegTech solutions can help brokers stay compliant with evolving regulations. Such solutions could automate compliance processes, reduce errors, and ensure timely updates to regulatory changes, thereby minimising legal risks. Education and Training – Invest in continuous education and training programs for employees on the latest technological trends and risk management practices as well as providing educational resources and training for clients to help them understand and mitigate technology-related risks. Collaborations and Partnerships – Partner with InsurTech start-ups to leverage innovative solutions and improve risk management capabilities as well as broker collaborations to co-develop new products, integrate AI-driven analytics, or utilise blockchain for transparent and efficient transactions. This can help you stay ahead of technological advancements and emerging threats. Attempting to keep up with technological changes, and mitigating the associated risks can feel overwhelming. However, preparation and collaboration with the right people can help you future proof your business and keep you ahead of the competition. This is where Camelot Marketplace can help. All of our members have at least three years’ experience in a C-Suite or similar position and can guide you through mitigating risks associated with technology changes. They have already gone through these changes and can advise you on the highs and lows of the process. To find out how to make these vital connections contact us today.

What is your role now since leaving corporate life? My main focus is on independent expert reviews of Syndicates and MGAs, looking at the underwriting of cyber insurance but also Media Errors and Omissions, Technology Errors and Omissions and Intellectual Property Insurance. But I am helping a Syndicate to set up their cyber book, and an MGA looking at insurance of crypto currencies. I  have also helped a few other organisations understand insurance, especially those looking at with specialty insurance in the London market. I enjoy working within specialty insurance and implementing new products including the challenges around Insurers own IT systems. How long have you been an expert of Camelot? 6 months Area of expertise:- Underwriting specialty insurance Underwriting Controls and Governance Creating new insurance products Navigating complex (re)Insurance Companies Highest/proudest most recognisable previous role I was the Head of Cyber Underwriting at the Corporation of Lloyd’s. This involved overseeing the cyber (re)insurance market at Lloyd’s , this included setting a strategy and having common guidelines for the class of business. Those who follow insurance news would have known about the bulletin on cyber war clauses, which was extensively discussed. How long have you been doing this subject/area? I have been an insurance underwriter for over 35 years, with a most of that time doing specialist insurance; entertainment, media, lifesciences, technology and recently cyber insurance. What is your company name? AI UK International Limited What is your LinkedIn profile URL? www.linkedin.com/in/neil-arklie-056462 Please can you provide some examples of recent projects/professional high point that you’ve worked on? I am working with a Syndicate to enter the CY and CZ class of business at Lloyd’s. This included marketing approach, underwriting, strategy and outwards reinsurance, this including using technology to assess the exposures. What is your unique selling point? What makes your business approach unique? I have always been good at working collaboratively with multi skilled teams and getting results. I begin with getting an agreement of what the end and good looks like and always begin with that in mind. Do you have a Favourite quote? “Seek first to understand, then to be understood.”  - Stephen Covey Any professional goals for the upcoming year? I am looking to understand more about AI (Artificial intelligence) and getting used to being a contractor after over 30 years being a salaried employer. And… Last but not least, how does being an expert of Camelot help you/or add value to your business? David Clamp was always asking me why would you go back to a corporation and he was right. I chose to join Camelot because of the culture of collaboration and an opportunity to work with true experts.

What is your role now since leaving corporate life? I have set up my own consultancy company - Earlham Risk and Management Services - to provide high level skills and experiences to meet the needs of the new breed of dynamic insurance providers How long have you been an expert of Camelot? Since March (2024) - I’m serving my probation! Have you been a panel expert on any Road Tests? Yes - my first was on 1st May (2024) so fresh in the mind  - with sprout.ai who are also a corporate partner. It’s always good to hear new ideas and initiatives and hopefully be in on the start of something transformative. As with the clinics and other Camelot events, it’s good to hear the wide range of different perspectives and expertise that we bring to the table Are you a leader or a member of a Camelot Special Interest Group? I’ve just joined the Reinsurance Special Interest Group. I’ve been a buyer of Re for a number of years and that's included some unusual and niche structures. Hopefully my insights as a buyer - both corporate and specialist niche - will be useful. I have no doubt that I’ll learn plenty and it's something that’s always interested me Area of expertise:- Strategic leadership. Highest/proudest most recognisable previous role:- I was Managing Director of NPA Insurance Ltd for 15 years. How long have you been doing this subject/area:- I have been in management for most of my career - in strategic leadership roles of various types for over 30 years What is your company name? Earlham Risk and Management Services What is your LinkedIn profile URL? www.linkedin.com/in/paul-coleman-8782101a6 Please can you provide some examples of recent projects/professional high point that you’ve worked on? I think providing an indemnity solution to the NHS that was adopted across the UK to enable the mass Covid vaccination programme is a stand out in terms of reach (yes, those jabs you had were covered by a PI policy!) I’ve been involved in a number of startups and diversifications/expansions in a number of guises. Seeing those succeed is always satisfying regardless of scale - as is seeing individuals I have coached/mentored achieve significant career advancement. What is your unique selling point? What makes your business approach unique? It may not be unique but I’ve been there and done it, successfully, in leadership roles ranging from blue-chip corporate to niche and fast-moving start-ups. I have an ability to translate learnings from a long and varied set of experiences into solutions for the challenges of the present day. Do you have a Favourite quote? ‘Life’s too short for instant coffee’. A marketing line from the 80s that’s stuck in my head!  For me, it resonates on some philosophical levels- as well as warning people about my coffee snobbery Any professional goals for the upcoming year? Yes. Establish and grow my own consultancy business as well as working with a small team in getting a start-up insurance company project off the ground. And… Last but not least, how does being an expert of Camelot help you/or add value to your business? I'm relatively new to Camelot but it’s already proved extremely valuable - it’s widened my network and presented collaboration opportunities and also helped provide some clarity around business planning and horizon seeking (personal and professional). It is being particularly useful in setting me up for hitting this year’s professional goals. I’ve always regarded myself as a team player and Camelot has the feel of being part of a wider something.

Climate change is having an escalating impact on societies globally, affecting everything from ecosystems to economies. Insurance companies play a vital role in mitigating the risks associated with climate change and, therefore, help provide financial protection as well as promote resilience. As the effects of climate change increase, the risks will develop and evolve, but at present, the five most demanding challenges are: Extreme Weather Events – Increased extreme weather events such as hurricanes, floods, and wildfires throughout the world result in significant property damage, loss of life, and economic disruption. Rising Sea Levels – As global temperature rises, polar ice caps and glaciers melt, causing sea levels to rise which increases the likelihood of coastal flooding and erosion, threatening coastal communities and infrastructure. Crop Failures and Food Insecurity – Climate change disrupts agricultural systems, leading to crop failures, reduced yields, and food shortages. This not only affects farmers' livelihoods but also jeopardises food security on a global scale. Health Impacts – The increased frequency and intensity of heatwaves can help spread infectious diseases and contribute to declining air quality. These impacts pose significant challenges to public health systems and increase healthcare costs. Displacement and Migration – Climate change-induced environmental degradation, such as droughts, desertification, and sea-level rises, can force communities to migrate in search of safer and more habitable environments, leading to social unrest, conflict, and humanitarian crises. Mitigating the Risks While it is possible to take a fire-fighting approach and deal with each risk individually as it arises, it is better to adjust your processes to mitigate risks by preparing for them in advance. Innovative Insurance Products Insurance companies can offer innovative insurance products to address climate-related risks, such as specialized coverage for extreme weather events or parametric insurance solutions based on temperature or precipitation. These would provide financial protection against climate-related losses and could help individuals, businesses, and governments manage their exposure to climate risks. Climate Risk Assessment and Modelling Adopting advanced risk assessment and modeling capabilities to better understand and quantify climate-related risks can help insurers make more informed decisions and develop proactive strategies to mitigate climate risks. Additionally, by leveraging data analytics, remote sensing technologies, and climate modeling techniques, insurers can assess the potential impact of climate change on various aspects of their business, from underwriting and pricing to claims and portfolio management. Climate Resilience and Risk Reduction Insurers can help reduce community vulnerability to climate-related hazards by encouraging proactive risk mitigation efforts. These could include providing incentives for implementing climate-resilient building practices such as installing flood barriers or using fire-resistant materials, offering discounts or rebates for adopting energy-efficient technologies, and supporting initiatives that promote sustainable land use and natural resource management. Sustainable Investing and Underwriting Practices Insurance companies can align their investment and underwriting practices with sustainability principles to contribute to a low-carbon economy. This could include divesting from high-carbon assets and industries, and instead invest in renewable energy projects, green infrastructure, and sustainable businesses. Insurers can also incorporate environmental, social, and governance (ESG) factors into their underwriting criteria to assess the climate resilience and sustainability performance of potential clients. Collaborating with Stakeholders and Policy Makers Insurers can collaborate with various stakeholders, the public and private sectors, regulators, and research institutions, to address the complex challenges posed by climate change. This engagement can contribute to the development of effective climate policies and strategies that benefit society as a whole. However, trying to prepare for the unknown is a challenge, as knowing where to start and what is the best path to take can feel risky. But how useful would it be to speak to people just like you, who have already gone through the changes you intend to make to your business? This is where Camelot Marketplace could be just the partner you need. All of our members have experience in a C-Suite or similar position and can guide you through transformation and change management challenges you may be facing. To find out more about how we can help you a member of the team today.

What is your role now since leaving corporate life? I’m an Independent Consultant focussing on the claims space. I work with TPA’s (Third Party Administrator), Adjusters, Tech Companies and Supply Chain Partners in the UK and Europe helping them grow their businesses by advising on strategy, business development, product development and M&A (Mergers and acquisitions). How long have you been an expert of Camelot? I joined in February this year (2024) on the advice of a friend who told me Camelot was a truly collaborative network - no politics, experts supportive of one another as well as being a marketplace for insurance consulting business. During a period when there was the potential for me to feel a little daunted by my choice of new career path my membership has helped me ‘part of something’ which has been a huge help. Have you been a panel expert on any Road Tests? If so which & can you remember what the themes were & how you enjoyed helping them? Along with 17 other Experts I attended the Sprout.ai Road Test. As it was all about claims I enjoyed giving my perspective and hearing others do the same. The feedback might not have been everything that Sprout.ai wanted to hear but the collective knowledge and experience on the call would be invaluable to them as they look to the next stage of their development. Area of expertise:- Claims Strategy Operational Management Loss Adjusting TPA M&A Highest/proudest most recognisable previous role? The proudest role of my career was to have the honor of being President of the Chartered Institute of Loss Adjusters in 2015. I was also CEO (Chief Executive Officer)for Crawford Europe and President, TPA (third-party administrator) International, having been COO (Chief Operating Officer) for GAB Robins, which was the firm where I started working at the age of 18. How long have you been doing this subject/area? I began as trainee Loss Adjuster 42 years ago. My management career began over 25 years ago. What is your company name? Mike Jones Advisory Limited What is your LinkedIn profile URL? https://www.linkedin.com/in/mikejones13/ Please can you provide some examples of recent projects/professional high point that you’ve worked on? I’m working with a risk management data company on a use case for their IP in a post loss situation; also a company that is developing a tool to calculate GHG (Greenhouse gases) emissions on insurance claim settlements. I have been advising a number of consultants and potential investors looking at acquisitions on the dynamics of the Loss Adjusting and TPA marketplace. What is your unique selling point? What makes your business approach unique? My senior management experience with several of the world’s leading Loss Adjuster and TPA business gives me a different perspective on the claims world. I have a deep understanding of the claims value chain and a wide range of industry connections in the insurer, broker and corporate risk managed markets. Do you have a Favourite quote? "Fail to plan, plan to fail" Any professional goals for the upcoming year? My primary goal is to focus on my personal development in making the transition from employed executive to Independent Consultant - developing the mindset and behaviours that will help me leverage my experience and knowledge to add value. I would also like to extend my activity outside the claims world to the wider insurance community and with this in mind I attend as many Camelot Innovation hour sessions as I can and am also applying to be a mentor for the Lloyds Lab programme. And… Last but not least, how does being an expert of Camelot help you/or add value to your business? Camelot provides me moral support, the opportunity to contribute my knowledge to the wider group of Experts and Partners as well as receive help with my own personal development objectives.

In an increasingly interconnected and shrinking world, the landscape of risks insurance companies face is evolving rapidly. These risks can range from natural disasters to geopolitical tensions and have a massive global impact. Overall, the world's interconnectivity is a fantastic opportunity. The growing interdependence of the global economy means that a single event can have far-reaching consequences across multiple industries and geographies. Unfortunately, the frequency and severity of these global risks are on the rise, presenting significant challenges for insurers. Escalating Frequency of Global Risks One of the key challenges facing insurers is the escalating frequency of such global risks. No longer are they an unusual occurrence; instead, they are becoming the norm, which means insurers have to work harder to mitigate these risks. One of the most talked about risks is climate change, which has led to a surge in the number and intensity of natural disasters such as hurricanes, floods, and wildfires. Such climate-led events result in substantial payouts for insurers due to widespread damage caused to property, infrastructure, and ecosystems. These risks raise questions about the long-term sustainability of current insurance models in the face of changing climate patterns where such events become more commonplace. Perhaps less predictable but no less impactful are the geopolitical tensions and trade disputes that pose increasingly significant challenges for insurers. Political instability and conflict, such as the war in Ukraine as well as other key regions, can disrupt supply chains, impact investment portfolios, and increase the likelihood of claims related to political risk, property damage, loss of assets, and business interruption. Escalating Severity of Global Risks In addition to the global risks becoming more frequent, there is a marked escalation in severity, which also has a significant impact. As the world is more interconnected, single events in one country, such as a cyber-attack or a pandemic, can have far-reaching consequences worldwide. This was made particularly clear with the COVID-19 pandemic, which highlighted the systemic risks inherent in the modern world and the need for insurers to reassess their risk management strategies accordingly. The increasing severity of these risks has implications for insurance pricing and underwriting practices. Insurers must accurately assess the potential impact of catastrophic events and ensure sufficient reserves to cover large-scale losses. Failure to do so could expose insurers to significant financial strain and erode trust amongst policyholders and other stakeholders. Mitigating These Risks Despite the daunting nature and unpredictability of these risks, insurance companies always have opportunities to thrive and grow within such a changing landscape. This all comes down to investing in advanced risk modeling procedures as well as analytics, which can help insurers better understand emerging risks and, therefore, how to make informed and effective decisions and take a more proactive approach. Insurers can diversify their investment portfolios and underwriting practices to reduce exposure to high-risk regions. Insurers can also encourage their policyholders to adopt risk mitigation measures themselves, such as building resilience and infrastructure and implementing sustainable practices, and reward them for this new behaviour. Additionally, there is much to be said for taking a more collaborative approach to addressing such complex global challenges. This means partnering with government agencies, international organisations, and other stakeholders Trying to prepare for the unknown can be a struggle, as knowing where to start and what is the best path to take can be daunting. But how useful would it be to speak to people just like you who have already gone through the changes you intend to make to your business? This is where Camelot Marketplace could be just the partner you need. Our members have at least  three  years' experience in a C-Suite or similar position and can guide you through mitigating global risks. To find out more about how we can help you, contact a member of the team today.