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How to treat vulnerable customers fairly

April 7th, 2021

With the FCA bearing down on the need to ‘Treat (Vulnerable) Customers Fairly’, Eddie Longworth and Hugh Hessing‘s new White Paper examines the key issues. The FCA is expecting every regulated organisation to have a plethora of new internal processes, measurements, and reporting to tackle what they see as a major requirement. From product design […]

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Risky Mix: Changing the Mix, One Episode at a Time

March 9th, 2021

Katie Crook-Davies (member of The Camelot Network) and Rajasree Variyar, insurance industry experts and co-founders of The Risky Mix podcast, tell us all about their mission to make insurance more diverse and inclusive. Where & why did the Risky Mix Podcast come about? With a combined 20 years in insurance, we’ve had more than just […]

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Inclusion & Diversity – a lens to see the person before the problem

November 18th, 2020

You won’t gain the same insights or share the same experience as others reading this article. You will have a unique way of digesting the thoughts presented to you. You come to this article with a reaction when you hear the word inclusion, or diversity. This means I can’t really know my “audience”. That’s okay, […]

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