How to treat vulnerable customers fairly

April 7th, 2021

With the FCA bearing down on the need to ‘Treat (Vulnerable) Customers Fairly’, Eddie Longworth and Hugh Hessing‘s new White Paper examines the key issues. The FCA is expecting every regulated organisation to have a plethora of new internal processes, measurements, and reporting to tackle what they see as a major requirement. From product design […]


Open Insurance – Are you ready to ride the wave of disruption?

March 11th, 2021

An open environment allows great things to happen. It leads to closer collaboration for solving complex problems and building customer-friendly solutions. Open Insurance is already here. Agile and personalised InsurTechs are capturing value in the insurance ecosystem including distribution, risk reduction and claims management. Have we reached a tipping point? (The moment when changes in […]


The Future of Customer Driven Insurance – 2nd March ’21

March 8th, 2021

What if the customer was in the room with you? The Camelot Network opens up the conversation in the modern age of insurance On Tuesday 2nd March 2021, over 120 people from the world of insurance “pulled up a virtual chair” to The Camelot Network’s Big Round Table event. The network, which formed in 2018, […]


The Future of Customer Driven Insurance

February 9th, 2021

“I’ll tell you what I want, what I really, really want…” What would happen if we actually took a look through the lens of the customer to truly understand what they really, really want? This short article discusses the opportunity and need to radically transform our current thinking – to bring the customer into the […]


Customer Experience in 2021; Journey or Quest?

January 8th, 2021

Many businesses think they are great at CX. However,  there is a well-known statistic that says that 80% of businesses believe they provide “superior” customer service, but only 8% of customers say they’re getting it! So why is there such a significant gap between reality and perception? In a recent ‘Ask Camelot’ event, ‘Customer Experience […]


Ask Camelot: “Customer Experience in 2021; Journey or Quest?”

December 17th, 2020

At our recent Camelot Live event as part of our ‘Ask Camelot’ series, we covered some best practice ideas for aiming to provide an excellent customer experience both now and in the future.  Hosted by Camelot’s Founder, David Clamp, the event saw lively interactive discussions between our specialist panelists from The Camelot Network and a […]