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Customer Experience in 2021; Journey or Quest?

January 8th, 2021

Many businesses think they are great at CX. However,  there is a well-known statistic that says that 80% of businesses believe they provide “superior” customer service, but only 8% of customers say they’re getting it! So why is there such a significant gap between reality and perception? In a recent ‘Ask Camelot’ event, ‘Customer Experience […]

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Ask Camelot: “Customer Experience in 2021; Journey or Quest?”

December 17th, 2020

At our recent Camelot Live event as part of our ‘Ask Camelot’ series, we covered some best practice ideas for aiming to provide an excellent customer experience both now and in the future.  Hosted by Camelot’s Founder, David Clamp, the event saw lively interactive discussions between our specialist panelists from The Camelot Network and a […]

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